Mark coin mining course
on the evening of January 20, the official website of the people's Bank of China issued an article saying that the digital currency seminar of the people's Bank of China was held in Beijing on that day to further clarify the strategic objectives of the central bank in issuing digital currency, do a good job in tackling key technologies, study the multi scenario application of digital currency, and strive to promote the digital currency issued by the central bank as soon as possible
Markcoin is the second generation of open source cryptocurrency after bitcoin. Combined with the real instry and electronic chip re investment to operate the market, the
mode is more advanced
For things like virtual currency or mining, the state has not been very supportive or even opposed. Inner Mongolia has issued some measures to crack down on mining. I think this is a signal to express the country's determination to crack down on mining. Mining refers to the use of computer computing power to help yourself get virtual currency. This behavior will consume a lot of electricity, and the life of the graphics card will be reced rapidly. It can be said that the use of computer mining has no effect except to participate in currency speculation{ RRRRR}
with the development of virtual currency, mining has become a way to make money, but this way of making money is basically not beneficial to the development of society and can not create real value. I think this is also an important reason why the state does not support virtual currency
The CFA said that it would strictly crack down on the mining and trading of virtual currencies such as bitcoin, because the outbreak rate of fraud on virtual currencies these days is more than 12 times of the original. Related to the pyramid scheme fraud, suspected false platform problems, continue to appear, to a certain extent, also affect the stability of the financial market{ RRRRR}
the reason why the use of virtual currency is constantly restricted is that the investment heat in the market is too high, and more and more retail investors are investing in this thing. This is not a good phenomenon, because retail investors do not understand the market confidence at all. After making money, they are very happy. After losing money, they feel that they have no hope in life, and they think it is a fraud, In this case, he is not suitable for investment at all. The best choice is to limit these virtual currencies and let the public touch this thing as little as possible, so the possibility of being cheated will naturally decrease a lot
modern enterprise management has some basic principles and some & quot; All things are right & quot; What I list here are some principles that are only closely related to call center management.
1. The management objects of call center are not blue collar workers, It's not a typical office white-collar.
there are many kinds of call center functions. Many early or in the initial stage of the call center are received by the business representative a large number of - hundreds or even more every day - incoming calls and complete a simple standard answer or future calls to the next line, Traffic representatives are often managed as workers on the assembly line. Their every action can even be standardized in order to do the most repetitive work in the shortest time. The proportion of such type of business representatives in the whole call center is becoming smaller and smaller. Instead, the business scope of call center business representatives has become quite wide, more in marketing, And this kind of work often requires creative mental work; Knowledge workers & quot However, e to the requirements and possibilities of technology and business, the effect of these knowledge workers can be easily recorded, measured and compared with the typical office; White Collar & quot; The results of the latter can not be quantified in a very short period of time with a variety of indicators; Semi militarization & quot; Management or a non call center marketing, sales or service manager is not competent without a lot of practice and training.
2, No department can contact so many customers and potential customers in a unit time as the call center, no matter whether it is an internal sales representative or after-sales service personnel. Most callers who only deal with the call center will transform their experience in the call in process into cognition of the corporate image. How long does a call wait to be received, What kind of proceres do we go through after receiving service to meet or solve problems, and the indivial experience in this process are directly related to customer relationship management; Yamen;, From the working hours to the reception window, we usually start from our own convenience. If we put this mentality into the call center management, we may have a much greater impact on the customers. From the customer's point of view, in addition to the working hours and traffic management, you will find that from the selection of call center call number, to the setting of call in menu, waiting for the music to play, The recording of voice message is very important, not to mention the whole interactive process of the business representative after answering the call.
3. The management of call center is & quot; Labor intensive;, Again & quot; Technology intensive & quot; Management.
when you enter a typical call center, you can often see a large number of seats in a large room. The person in charge and the monitor walk back and forth, often stoop down to communicate and discuss with the representatives of the seats. But if you look at the it means used in the call center, it is often the most complex and exquisite in the whole company, All kinds of customer service platforms often involve CTI, database and other application technologies. Compared with other front-line departments of many companies, the technical means of call center may be the most advanced. It is difficult for a manager to be competent only by experience; People & quot; At the same time, it is very sensitive to the large amount of data provided by the system at any time and the application selectivity.
4. The call center management should be reasonable and reasonable.
the call center management can and should be very rational, The operation manual can be made in several volumes. However, the managers of the call center need a high Eq. when dozens or hundreds of agent representatives face dozens or hundreds of customers every day, their ups and downs will be tossed in a very short period of time. However, if they do not deal with their emotions well in indivial cases, it will be harmful to the business representatives, The impact on customers and even the whole group will be huge. The team leader or supervisor plays a key role in the call center. Their correct grasp of emotions is often crucial; When choosing a supervisor, especially in a sales call center, you tend to choose someone who is more extroverted and bold, It sometimes takes a certain process to train them into a manager who can grasp the team and indivial emotions carefully.
the incentive mechanism of call center is often & quot; Love & quot; A good call center seldom carries out assessment and incentive only on a quarterly or annual basis like an ordinary office. All kinds of incentives should be reflected in daily work. The proper use of competitions, lottery and other activities can play a great role, A thank you or congratulatory e-mail is an effective incentive.
5. The management of call center needs to emphasize comprehensive coordination and & quot; Internal sales & quot; Capability
in many enterprises, the call center often undertakes the task of service, sales or marketing, but it is not the whole or all of these departments, The superior management often does not have a good solution to the contradiction in the new situation.
the coordination ability of the call center manager is often the key to solve the problem. The call center manager should first prove himself or (1) directly rece the company's cost; (2) directly increase the company's revenue; (3) straighten out the supply chain relationship, so as to make the enterprise closer to customers, Then go to & quot; Selling & quot; Do it to your own department, including the top management of the enterprise; Persuasive ecation & quot; In the new round of enterprise reform, the call center will become one or several functional departments, and evolve from a simple call center to a complete & quot; Customer interaction center;, Instead of being the & quot; of the enterprise; Chicken ribs & quot; Department.
6. The management of call center should be directed to & quot; Profit center & quot; The vision and steps of evolution.
this is a big topic. Every instry and enterprise can have different ways of doing things. In general, to become a profit center, there must be sales activities, To have sales, we need a team with sales mind and sales quality. This strategy can be reflected from the beginning of recruitment. After that, every link of management will have corresponding steps. However, we can not require a call center that mainly serves customers to become a profit center juxtaposed with the sales department. This depends on the strategic layout of the whole enterprise.
7. Call center management We need a management team with adaptability and innovation ability
everyone in this team should be able to continuously contribute new ideas and accept new changes and challenges. In the face of the requirements and pressures from customers, subordinates, superiors and other departments, these people can respond quickly and constantly change without easily being discouraged, An unstable management team will lead to an unstable business representative team, which in turn will lead to an unstable customer relationship. A good call center should retain and develop a high-quality manager team at all costs.