Virtual currency bank credit card
walk to Xuelin Street Wenze intersection station, take No.525, get off at Caihe new village station, take No.6 (or No.1) of B branch, and get off at Citizen Center (BRT transfer station south) station
1. Coverage
all foreign currency transactions of full currency credit card are automatically recorded in RMB, only repaying in RMB
multi currency credit cards can be paid in multiple national currencies, including RMB, US dollar, euro, Hong Kong dollar, British pound, Japanese yen, Singapore dollar, Canadian dollar, Australian dollar, Swiss franc and New Zealand dollar (currently supporting 10 foreign currency currencies)
2. Handling fee
there is an annual fee for all currency credit card, and there is no annual fee for five times of swiping gold card; The annual fee of platinum card is 2000, and the consumption of 20W in the annual cycle is free. There is no currency exchange fee for all currency consumption or cash withdrawal
when a multi currency credit card is used in the corresponding countries or regions of 10 foreign currencies, it will be automatically consumed according to the local currency without conversion fees P>
3, reimbursement method
all currency credit card domestic available Alipay repayment, automatic purchase of foreign exchange can be automatically repurchased from debit card on repayment day, RMB can be purchased for foreign exchange repayments, or foreign currency can be repaid directly. p>
multi currency credit cards can use RMB to purchase foreign exchange for repayment, or use foreign currency for direct repayment
4. Additional benefits
travel insurance with full currency credit card. If you buy my ticket in full or pay 80% or more of my tour fee, you can get free travel inconvenience insurance and aviation accident insurance up to 2 million yuan P>
expansion data
how to apply for credit card
in most cases, a citizen with a full civil capacity (a Chinese mainland citizen who is over 18 years of age) and a certain source of direct economic origin may apply to the issuing bank for credit cards. Sometimes, a legal person can also act as an applicant
the objects of applying for credit cards can be divided into units and indivials. The applicants should be institutions, enterprises, foreign-funded enterprises and indivial businesses with independent legal personality in China. Each unit applying for a credit card can get one main card and several (5-10) subsidiary cards according to its needs
when applying for a credit card, an indivial must have a fixed occupation and a stable source of income, and provide guarantee to the bank. The forms of guarantee include personal guarantee, unit guarantee and personal fund guarantee
the application method is generally through filling in the credit card application form, which generally includes the name of the applicant, basic information, economic status or source of income, guarantor and basic information, etc. And submit a certain certificate and certificate to the card issuing bank. After filling in the application form truthfully, the customer should submit the completed application form and relevant credit certificate at the same time
the application form is attached with the contract of using the credit card, the applicant authorizes the issuing bank or relevant departments to investigate its relevant information, and submits a statement on the authenticity of the information, the issuing bank's privacy protection policy, etc., and the applicant's autograph is required
reference source network - ICBC multi currency credit card
reference source network - China Merchants Bank full currency international credit card
Call center is a service organization composed of a group of service personnel in a relatively centralized place. It usually uses computer communication technology to handle telephone inquiries from enterprises and customers, especially has the ability to handle a large number of incoming calls at the same time, and also has caller number display, which can automatically assign incoming calls to personnel with corresponding skills, And can record and store all the incoming call information
call center, also known as customer service center, originated in the 1930s. At first, it was to transfer the user's call to the answering station or experts. Since then, with the increasing number of calls and responses to be transferred, an interactive voice response system has been established. This system can realize the response of some common problems of customers to be answered and processed by the machine "automatic operator". In the traditional sense, call center refers to the call response center, which provides customers with a variety of telephone response services
through the call center to collect and establish database, using data mining technology to find more customers for enterprises, and provide them with personalized complete service, which will bring the best competitive advantage
< H2 > extended data
to maintain service level and ensure efficiency, call center must have the following characteristics:
1, the unification of all channels between customers and companies; 2
2. Allow customers to experience any channel of interaction with the company
3. Turn customer interaction to lower cost channel through available technology
The automation of interaction process should be strengthened to respond more quickly and effectively To solve customer's problems in a more timely and appropriate way1. To process the incoming and outgoing calls
2. Responsible for customer hotline consultation, information inquiry and troubleshooting
3. Log in to the service system immediately after work, and you must answer the call within the ring
4. When answering a customer's call, you must use civilized language, be warm and thoughtful, and be conscientious and responsible
5. Assist customers to register and update information
6. When receiving a difficult call or complaint, record the time of the call, the content and the customer's contact information in detail, and specify the reply time
7. Transfer difficult problems to the immediate superior for handling
8. Participate in regular work meetings on time, share work experience and knowledge, and report problems to superiors
9. Be responsible for the cleaning of computers, office equipment and office seats
10. Put forward valuable suggestions and opinions on the work of the Department
11. Participate in various training and assessment arranged by the Department to improve professional knowledge and skills
12. Implement the outbound telephone marketing business and complete the sales task
13. Provide customers with fast, accurate and professional inquiry and service needs
14. Handle customer complaints properly and report to supervisor timely
15. Record the sales process in detail so that the supervisor can analyze the performance and provide assistance or training
16. Strictly keep confidential the business secrets and customer data in the process of work
17. Make full use of enterprise resources to avoid waste and create higher profits
18. Obey the work arrangement and management of the direct superior< 2. The post requirements of call center specialist are as follows:
1. Experience in call center customer service is preferred
2. Putonghua standard, clear speech, sweet voice, good service awareness is preferred
2. Have good language expression and generalization ability, and be good at communicating with others
3. Proficient in MS office software
4. Be patient, work conscientiously and actively, have a good sense of customer service and team spirit.
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