Number of temperature sensors and chain of miner

1. 1、 Overview of call center is closely related to people's daily life, people's understanding of call center is quite broad. "114" special service telephone set up by telecom operators is considered as a typical call center in the early days. Then, a large number of voice stations and paging stations generally use automatic response system to provide services, which is also known as call center service. Now telecom operators have built many call centers, such as 1000 / 1001 and 1860 / 1861, which make the concept of call center deeply popular through their convenient and fast services. Call center has developed into an instry, which can not only create good social benefits for enterprises, but also bring huge economic benefits for enterprises. With the continuous integration and development of communication technology and computer technology in recent years, call center has been given a new connotation. CTI (Computer Telephone Integration) makes computer network and communication network integrated. At present, the call center has developed to the fourth generation. The fourth generation of call center integrates the Internet channel in the access mode, so that users can communicate with the call center agent in various convenient ways; Its design focuses mainly on the application level, rather than the hardware (such as PABX), so it can better adapt to the requirements of enterprises and more effectively cooperate with the process of CRM; The fourth generation call center system adopts the open system, which greatly improves the flexibility of the system and strengthens the integration with other systems. Looking back at the development track of CTI instry, you will find that the development of call center instry has entered a new level and stage, and the pace of network technology revolution has come quietly. 2、 Review of the development of call center 1) the first generation of call center: call center of manual hotline system. In the early days, it was a group composed of two or more people who used special equipment to handle telephone business in a specific place. These people are usually called call center agents. A call center can only provide information receiving service, or only provide information sending service, or it can be a hybrid call center, and its call center agent will be responsible for all these two tasks. The characteristics of the first generation call center: the hardware equipment is ordinary telephone or small exchange (queuing machine), simple, low cost, simple function, low degree of automation, generally only used to accept user complaints and consultation; It is suitable for small enterprises or enterprises / units with small business volume and low user requirements. At present, enterprises and units that have not formally set up call centers generally adopt this method. 2) The second generation of call center: interactive automatic voice response system with the development of computer technology and communication technology, the first generation of call center is basically relying on manual operation, which has high requirements for telephone operators, high labor intensity and poor functions, and obviously can not meet the needs of the development of the times. Therefore, the second generation of call center system with perfect function arises at the historic moment. Features of the second generation call center: computer technology is widely used, such as database data sharing through LAN technology; Automatic voice response technology is used to rece the labor intensity of the operator and rece the error rate; Automatic call distributor is used to balance agent traffic, rece call loss and improve customer satisfaction. However, the second generation call center also has some shortcomings: it needs to use a dedicated hardware platform and application software, and also needs to invest a lot of money for integration and customer personalized needs. It has poor flexibility, inconvenient upgrade, high risk and high cost. 3) Third generation call center: customer service system with automatic voice and manual service. Compared with the second generation call center, the third generation call center uses CTI technology to realize voice and data synchronization. It mainly uses software to replace the special hardware platform and personalized software. Because of the standardized general software platform and general hardware platform, the call center becomes a pure data network. The advantages of the third generation call center are: using general software and hardware platform, low cost; With the continuous decrease of software price, new functions can be added, especially the use of middleware, which makes the system more flexible and convenient for system expansion and upgrading; Whether it is the internal business system or the external customer management system, the interoperability between different systems has been strengthened; It also supports virtual call center (remote agent). 3、 The new generation call center (the fourth generation call center: network multimedia customer service center) 1) the new generation call center features diversified access and call out modes, such as telephone, VOIP phone, computer, fax machine, SMS, WAP, pager, e-mail, etc. A variety of communication formats can be exchanged to realize the free conversion of text to voice, voice to text, email to voice, email to SMS, email to fax, fax to email, voice to email, etc. Automatic speech recognition technology can recognize speech automatically and realize automatic two-way conversion between text and speech, which can realize automatic communication between people and system. The call center based on web includes web call, independent telephone, text conversation and non real time task request. 4、 The application of new generation call center in recent years, with the rapid development of Internet, the technology related to Internet application has also been developed rapidly. The fourth generation call center serves Internet users to a large extent. Its function is more powerful and its application scope is more extensive. Here are a few examples of this application, in order to play a role. 1. After the centralized processing distributed (IP) call center adopts IP technology, because the Internet is everywhere, the IP call center system adopts a fully distributed structure, which can access the call center anytime and anywhere to provide services for customers and realize the real sense of mobile office. It has a series of advantages: easy to upgrade for next generation network, strong system expansion ability, low cost, mobile office and so on. 2. Web synchronization is also called escort browsing. That is, in the remote client computer, by running the software with the same interface as the client center agent computer, the client center agent can graally guide the remote users to use the various functions of the customer service center, and solve the problems in time, just as the teacher guides the students around the computer, so that the users feel "close" service, and improve the customer satisfaction and loyalty. Escort browsing is very suitable for beginners. 3. With the increasingly fierce market competition, the customer service center must be adopted by more and more enterprises. At the same time, the demand for experts who are familiar with various businesses is also growing. In the pursuit of recing operating costs, operating enterprises still need to ensure that the customer service center provides high-quality service. In this way, the application of expert system in customer service system is more and more important. Through the introction of expert system, some "difficult and miscellaneous problems" put forward by users can be handed over to the agent of expert system to solve. On the other hand, we can also arrange high-level experts in the agents. Through ACD intelligent allocation, general problems are answered by ordinary customer service agents, and really difficult problems are transferred to expert agents, so as to rece the number of high-level experts' agents, optimize the use of resources, and achieve the purpose of recing operating costs. 4. Since the advent of Internet, remote agent in customer service center is no longer a distant dream. Through the VPN Technology of the Internet, the agent of the customer service center can be extended to the remote, such as at home or in the office. Another situation is that the customer service center computer room is located in other areas with lower construction cost, while the customer service agent can still work in this area. For example, if the call center in Hong Kong is located in a certain area of the mainland, but the customer service agent is still located in Hong Kong, we can make full use of the advantages of low rent and low labor cost in the mainland and greatly rece the operating cost. Another situation is that the customer service staff can transfer the customer service telephone call to their home, so that they can take the business with them, so that the customer service staff can avoid the hardship of being on ty late at night, and they can do business 24 hours a day without interruption. 5. Outsourcing call center for small and medium-sized enterprises or economic conditions do not allow enterprises, the establishment of a complete call center is undoubtedly too expensive, too expensive. However, some powerful enterprises should establish comprehensive large-scale call centers. In addition to meeting their own needs, they can also adopt agent outsourcing to realize resource sharing and optimization. The economic benefits are obvious. For example, telecom enterprises can even be considered in combination with IDC room construction. Unified planning and construction will certainly achieve significant economic and social benefits. 6. Data warehouse and data mining with the continuous development of market economy and the continuous expansion of business scope, call center is no longer the traditional sense of "complaint center" and "service hotline", its connotation is more rich, in foreign countries, customer service center has even become a very important sales channel. Many smart enterprises have let integrators conct in-depth data analysis and mining, and find business opportunities through the organic combination of customer service center and enterprise CRM. 5、 Conclusion with China's accession to the WTO, the market competition will be further intensified, and the competition among enterprises will enter a white hot stage. As a mature technology, call center has been recognized by the majority of customers, and has been widely used in telecommunications, banking, postal, mobile, civil aviation, railway, insurance and other instries. We have reason to believe that call center will have a bright future. The majority of enterprises and units will choose the appropriate call center according to their own needs, so as to maximize the economic and social benefits.

2. For call center enterprises, service quality is the foundation of call center survival, and operation and maintenance management is the source of enterprise development. Each enterprise has different operation and maintenance management methods, but not all enterprises can do more comprehensive quality management. So how do we treat the call center management in the process of enterprise operation.

3. Hello! The future trend of call center Enterprises:
call center must be an application innovation platform with user as the center, demand as the drive, and social practice as the stage for common innovation and open innovation; To realize the echo and positive interaction of the double helix structure of technological progress and application innovation, form an innovative call center ecological chain concive to the emergence of innovation, and create an interactive mode of user participation in innovation. To promote the development of call center instry

in order to become an innovative enterprise, call center enterprises must innovate their procts, technology, market, resources and management to adapt to the development of the post crisis era

resource innovation: integrate cross instry resources and carry out cooperation and operation in many aspects

Management Innovation: focus on core business, keep lean, strictly manage cost and improve profit margin, manage cash and cash flow, maintain organizational flexibility, promote strategic investment, and adopt the best operation system and process

Proct Innovation: package the software and hardware of the call center as the company's full-service operation platform, and the whole company may be a call center in the future

technological innovation: integrate the latest communication technology (such as 3G, converged communication, unified communication, etc.) with instry application software (such as CRM, ERP, GIS, etc.) into call center procts. In this way, it can be closer to the needs of instry customers and go deep into the instry market<

market innovation: to diversify the sales mode, in addition to direct sales and distribution, we also need to sell the call center function as a service
summary: the future trend of call center Enterprises: innovation promotes development
in fact, not only call Center enterprises need innovation, but also every enterprise and all walks of life need it. There is always no change and no good idea, Without a good proct update, the final outcome of the enterprise can be imagined. Changsha langshen Information Technology Co., Ltd. always adheres to the concept of innovation, user first and honesty, and provides more convenient, more powerful and more stable call center integration solutions for the majority of system integrators with meticulous service.

4.

Call center, also known as "customer service center", is composed of some service personnel. Through Internet technology, it can realize the telephone consultation from customers and enterprises, as well as the service organization with the ability to handle a large number of telephone calls

what can call center bring to enterprises

1) improve work efficiency

call center can improve call quality, effectively rece call time, and improve performance

2) cost rection

Call Center staff can handle more calls in a certain period of time, greatly improving the customer conversion rate and telephone data utilization rate

3) assign the right person

the call center can assign different calls to the right person according to the characteristics of the staff and the needs and importance of the customers

4) improve the quality of service

the call center can transmit the relevant information to the callers according to the calling number or called number, so that when the callers receive the number, they will get the relevant information of the customer, simplify the communication process, and do a better job of customer service

5) keep customers

Call Center staff track and visit customers from time to time to deepen the impression of the brand in the hearts of customers, so as to keep more customers

6) market research

through customer communication and interaction, we can timely understand the problems of users, so as to understand the actual needs of target customers

5. 25-10 ÷ 10＝24

6. Unknown_Error

7. Venezuela's original currency name is Bolivar. Since January 1, 2008, Venezuela has implemented currency reform and issued a new currency, the strong Bolivar (BOL) í Var
Fuerte) has the meaning of "Bolivar is strong, economy is strong, and the country is rich and strong". The exchange rate between strong Bolivar and Bolivar is 1:1000

currency number: VEF
. The denominations of banknotes are 2, 5, 10, 20, 50 and 100 yuan respectively, and coins are 1, 5, 10, 12.5, 25, 50 and 1 yuan
at present, Bolivar is not used as the main foreign exchange in China, so it is impossible to query the exchange rate.

8. This is a routine played by general financial management companies or private lending companies. It makes you feel that the interest is not much, that is, it often tells you the daily interest or monthly interest. For example, if you say the annual interest is 24 now, you can say the monthly interest is 2%. It gives you the illusion that you can get loans from big banks as much as possible!