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Jingdong Mall has the advantage of no reason to return goods within 7 days. If non food goods are returned within 7 days, the reason for return is as follows: return goods without reason within 7 days, you can directly enjoy the return
however, if the goods are more than 7 days old, it will be a little more complicated. If the goods can be exchanged within 15 days and the time is longer, you can only apply for repair first. If the goods can not be repaired for more than three times, you can apply for return
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specific return steps:
1. After entering my order, find the "repair / return / exchange" in the common settings on the left, and click the goods you want to return to return
Jingdong self operated goods after-sales service freight rules: double free: two-way free, that is, door-to-door pick-up and return are free. Single free: one way free, that is, collect the goods from the door, and Jingdong send back the goods free of charge (return goods do not enjoy the service because there is no return)
for the goods returned or exchanged e to the quality of the goods or the reasons of JD, JD shall bear all the freight; If the goods you buy in Jingdong Mall are returned or exchanged for personal reasons, you will bear the freight for the goods to return to Jingdong. Users with Jingxiang value greater than or equal to 20000 can enjoy free pick-up service three times a month
business reasons (quality of goods, wrong delivery, shortage, etc.): the business bears the freight; Consumer reason (mispurchase): consumers only need to bear one-way freight (consumers only need to bear the freight sent back to the merchant)
return goods without reason in seven days: with good reason (less goods): The Merchant shall bear the freight; without good reason (more photos): package: the consumer shall bear the return freight; without package: the consumer shall bear the return freight
extended information:
compensation conditions
1. The seller to whom the buyer applies for compensation has participated in the "consumer protection service" and promised to provide the "7-day no reason return and exchange" service
2. The buyer has asked the seller to provide the service of "return and exchange goods without reason within 7 days", but the seller refuses, or cannot contact the seller, or the seller interrupts its business or service
3. The buyer's compensation application conforms to the relevant laws and regulations in form
4. The compensation application amount is limited to the commodity price actually paid by the buyer
5. The goods for which the buyer applies for compensation of "return and exchange of goods without reason within 7 days" shall meet the conditions specified in these rules. For details, please refer to commodity categories and return and exchange conditions
6. The buyer should apply for compensation of "return and exchange of goods without reason within 7 days" ring the refund process or within 14 days from the date of successful transaction
Jingdong's unconditional return within 7 days is applicable to Jingdong's self operated goods. Referring to the regulations of Jingdong's self operated goods return standard without reason within 7 days, the regulations are as follows:
1. Within 7 days from the date of signing for the goods (according to the time calculated from the second day after signing for the goods), if the goods are in good condition, you can apply for return without reason within 7 days
integrity standard: if the original quality and function can be maintained, and the commodity itself, accessories and trademark are complete, the commodity is considered to be in good condition
2. If the gift is lost, the refund should be dected
3. Some procts do not support return without reason within 7 days e to proct attributes. For details, please refer to the introction of proct details page and the link to the after sales policy webpage of Jingdong proprietary procts
extended materials:
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Jingdong is a comprehensive online retailer in China. It is one of the most popular and influential e-commerce websites in the field of e-commerce in China. It sells home appliances, digital communications, computers, home furnishings, clothing, mother and baby, books, food, etc Online travel and other 12 categories, tens of thousands of brands, millions of high-quality goods
JD accounted for 49% of China's self operated B2C market in 2012, and continued to expand its advantage in China's e-commerce market with the full supply chain. Jingdong has established six logistics centers in North China, East China, South China, Southwest China, central China and Northeast China, and established core city distribution stations in more than 360 cities in China
on August 14, 2012, Jingdong and Suning began to fight & quot; The worst price war in history. At 19 o'clock on March 30, 2013, the domain name was officially switched and the new logo was replaced
Jingdong Mall_ Web links