Decentralized service of banking outlets

2. First, improve the service attitude

the second is to improve the business level< The third is to improve the internal quality and accomplishment< The fourth is to improve the guidance service
fifthly, opening agent business.

3. 1、 Implement policies, abide by laws and disciplines, adhere to the system, honest and upright. 2. Dedication, loyalty, respect for customers, abide by the credibility. 3. Adhere to principles, study business, be civilized and polite, protect the safety of bank property and safeguard the legitimate rights and interests of customers. 2、 The service attitude is standard. 1. The reception of customers should be active, warm, patient and considerate. They should greet customers, answer questions and send them away. The service should be smiling. 2. Be patient and meticulous in solving problems for customers, and take the initiative to introce them to the information desk when the business is busy. Do not quarrel with customers when there are conflicts on the counter, and persuade them patiently. When being wronged, we should take the overall situation into consideration and be reasonable. 3. Take the initiative to help the customers with special needs, and give special care to the customers with large amount of deposits and withdrawals as well as the old, weak, sick, disabled and pregnant customers. 4. Reception of customers should be "five same": the same enthusiasm for deposit and withdrawal, the same welcome for amount, the same acceptance for main currency and subsidiary currency, the same seriousness in busy and idle time, and the same enthusiasm for strangers and acquaintances. 5. When listening to customers' criticisms and suggestions, be sincere, actively correct, and apologize or thank customers. 6. In case of power failure or machine failure, explain to the customer clearly and put a notice board to get the customer's understanding. 3、 Service instrument specification 1. The employees work in uniform. 2. The appearance is dignified and natural. Female workers can wear light makeup instead of heavy makeup; Male workers don't have beards and weird hairstyles. 3. Sit upright, behave civilized, energetic, concentrate, work without emotion or after drinking. 4. During working hours, you should wear the work number plate uniformly made and issued by the head office on the left upper chest of the clothing to facilitate customer supervision. 4、 Service language specification 1. The general requirements of service language are to use standard language, treat people with sincerity, have a gentle tone, friendly language, and use Putonghua to receive customers. For different customers, it is necessary to address them appropriately, speak appropriately, and have a clear meaning. 2. Get used to the "cross" of civilized service: "please, Hello, sorry, thank you, goodbye". 3. Pay attention to the use of civilized and standardized language in daily work, and do not use the forbidden language of service. 5、 Service quality specification 1. Strictly implement the operating proceres, handle business accurately, fast, high quality, efficient, adhere to the principle of clear point, clear delivery, clear pen. 2. The words and figures of bookkeeping and recording should be complete and standardized, the seal should be neat and correct, and the printed deposit receipt (passbook) should be put in place and clear, so as to ensure that the account, passbook, account, account evidence, account fact and account table are completely consistent. 3. Don't throw or drop the deposit receipt (passbook) cash, hand it to the customer, and ask the customer to keep it and pay attention to safety. 4. Strict operation proceres, rece errors, achieve double temporary counter, double review, money account in charge, seal Certificate in charge, account review, money re counting, operation finalization, transfer alignment, machine positioning, banknote fixing, personnel responsibility. 5. When handling business, we should stick to the principle of "outside before inside", try our best to rece the waiting time of customers, and achieve "five initiatives": customers should wipe their seals after using them; If the customer has an emergency, he / she should take the initiative to ask other customers for advice and handle it in advance; Take the initiative to return the goods left by customers; When paying, take the initiative to match the tickets to customers; The customer's deposit receipt (passbook) should be pasted or replaced if it is damaged. 6. When checking the wrong account, we should insist on the principle of "inside first, then outside", and then reply to the customer after the internal investigation. 7. Strengthen the anti-counterfeiting ability of RMB and foreign currency, and strictly block the inflow and outflow of counterfeit banknotes. 8. When accepting business, the teller should carefully review the authenticity, legitimacy and integrity of the voucher, and prevent invalid voucher and defective voucher from entering the accounting process. 9. The temporary counter staff should carefully check whether the account number and account name of the voucher are consistent, and eliminate cross account bookkeeping. 10. The quality of the bills and documents issued to the outside must be guaranteed to prevent the funds from entering the account in time e to mistakes and omissions. 11. Strictly abide by the external business hours. All vouchers accepted ring the business hours must be handled in time and shall not be delayed for any reason. 6、 Service skills specification 1. Study hard, study business, and constantly improve business quality and efficiency. 2. Be proficient in the business skills of the position, be able to handle all the business of the bank independently, and answer all kinds of business questions raised by customers skillfully and accurately. 3. New employees must go through the professional training of relevant departments before taking up their posts, and can only take up their posts after reaching the post skill standard.

4. First, we should establish and improve the customer service leadership and supervision responsibility at all levels, implement the service management responsibility system, and jointly create a large service pattern with the first line as the customer, the second line as the first line, the organ as the grass-roots, and the whole bank as the customer center. Banking is a service instry, whether it is the front desk or the back office, whether it is the first line or the second line, all play different roles in the process of providing services for customers. Vertically speaking, from the chairman of the board to the front-line counter personnel, they should perform the responsibility of providing customers with the best banking services, from top to bottom, from surface to point, from abstract to concrete, such as changing from setting institutions according to procts to setting institutions according to customers, to designing proct portfolio for customers according to the needs of a customer; Horizontally speaking, the second-line departments and posts also play their respective roles in providing services to customers indirectly or in improving services. For example, the management departments can reflect whether they are customer-centered in subtle aspects, whether they are designing business operation processes, formulating relevant systems and methods, or designing a form to be filled in by customers. Therefore, we can say that the best service comes from the back office, from the details, and from the bank that the customer has not considered. We should truly infiltrate and embody the customer-centered service concept in our daily work, instead of simply understanding the service as a matter of front-line staff. 2、 At present, the key to improve the service level is to strengthen the role orientation and active service awareness of grass-roots outlets and front-line staff, as well as the improvement of service skills. Grass roots outlets and front-line personnel are the direct main body of serving each specific customer. As the main body of direct service, in the process of providing specific services for customers, the style, quality, skills, state, emotion and behavior of the temporary counter staff represent the image of the bank. The identity and satisfaction of the service object to its service is, to a certain extent, the identity and satisfaction to the service of the bank. Therefore,
managers' instilling of service concept, teaching of service skills, standardization of service behavior and assessment of service effectiveness determine the overall service level within their jurisdiction. At present, the role of grass-roots outlets and front-line staff should be positioned first. The overall function of outlets should be changed from accounting oriented to marketing service-oriented, and the counter staff should be changed from accounting oriented to marketing oriented. Both high counter staff and low counter staff should receive training in service skills and service skills, such as customer communication skills, relationship marketing skills, customer complaint handling skills, business etiquette, customer psychology, etc. 3、 Interest driven is the guarantee of providing the best service continuously. To enable employees to continuously create the best service for customers, the best way is to combine the realization of the bank's service value with the personal value of employees. Employees are also creating and realizing their own value in the process of creating service value for the bank. The employee's self-worth is mainly reflected in three aspects: first, the realization of his career ideal, his hard work and excellent results can become his continuous promotion step; The second is the realization of career reward, that is, material benefits closely linked with personal performance, work for money and service for value; The third is the recognition of professional value, which is praised by customers and affirmed by superiors. To make employees continuously provide the best service for customers, it is necessary to motivate employees to realize their own value in the process of providing service for customers. Only scientific and reasonable interest drive can play the role of rewarding the good and punishing the bad, rewarding the diligent and punishing the lazy, and truly improve the service level of banks. In the face of the ever-changing market and the diverse needs of customers, a large number of services can not be done only according to the operation process formulated by the head office, but rely on every employee to create. Only every employee in the bank can establish the concept of customer-centered, and combine the service with the optimization of various business processes and proct innovation New service measures, service tools, service means and methods will continue to be created by combining services with the completion of the annual comprehensive business plan. We will certainly be able to stand out in the competition.

5. Accept depositors' consultation, provide depositors with some filling services
maintain the order of outlets, and publicize some financial procts or consignment procts of banks....

6. According to what you say, I am a lazy tiger. Ha ha, some people say that when I am born after sk, I have good fighting power. I am called a mountain tiger. When I am full, I have to go up the mountain to have a rest. If I am born early, I am called a mountain tiger. I go down the mountain to look for food. When I am hungry, I will fight fiercely. I have some specific time of birth tiger summary, you can refer to. Tiger people were born at 11-1 in the middle of the night. They have a lot of troubles and frustrations in their life. Tiger people born on this day have a high desire. But the heart has the spare but the strength is insufficient, the ambition is high, the ability is even, often the effort is not good, the work is futile, six relatives also little help. Born at this time, tiger people should carry forward the spirit of perseverance and dare to fight against fate. Where there is a will, there is a way. Tiger people were born at 1-3 p.m. Work with the support of noble people, not only can turn evil into good, but also everything goes smoothly. All his life, he had plenty of clothes and money. At this time, he was smart and agile, broad-minded, magnanimous, and he was open-minded when he met with unsatisfactory things. Even laugh it off. At this time, the health condition of the born tiger was slightly worse. However, e to the large amount of gas, it is difficult for minor diseases to invade the body. At this time, born tiger people, life popularity is good, respected. Born at 3-5 p.m., the tiger people are intelligent, flexible, and have amazing memory. They are outstanding in learning and writing. They are outstanding in art or science. They are respected all their lives. However, the tiger people born at this time are hard in their early years, and their six parents are helpless. It all depends on our own efforts and development. Tiger people are born at 5-7 am, a life with peach blossom, romantic. Deep heterosexual like, erudite, witty. It's a kind of sentimental person in the world. I'm very proud to be accompanied by beautiful women all my life. It's enviable, but the tiger man who was born at this time also has a shortcoming, that is, he doesn't want to make progress, and he just wants to hang out with each other in the peach blossom and willow green. The catchphrase is: die under the peony flower, and be a ghost, so he hinders his great future. He has a talent and a smart mind. The tiger people were born at 7-9 am. Because they had no official salary and few noble people to support them, they only worked hard all their lives and seldom developed. Born at this time, the tiger people are intelligent, sensitive, full of knowledge, healthy, and have few diseases in their life. Although there are many disasters and dangers, they will not be seriously affected. Only when they leave their hometown can they accomplish their great career. The tiger people born at this time should be down-to-earth. Step by step to start a career, don't be afraid of the pain of running outside. Your career is not at home, but outside. Born at 9-11 a.m., the tiger people have experienced many twists and turns. There are few days of prosperity. They have no family and brothers, but they love each other very much. At this time, the tiger people are less generous, and they are bored all day when they are in trouble. The tiger people born at this time should read and study more. Knowledge is power. They should contact with the society more so as to broaden their horizons and make a difference. Born at 11-1 noon, Hu Ren is a man of extraordinary courage and talent. He is a pillar of the country and has made great achievements in his life. Respected by thousands of people, tiger people born at this time are very honest and upright. He is not only a meritorious official in governing the country, but also a model lover and model parent or model son in the family. The tiger man was born at 1-3 p.m. because he hit a noble man with month virtue, he always had good luck in his life. He was supported by noble people and turned bad into good in his life. Evil can hardly damage him. He has rich clothes and wealth all his life. But the tiger man born at this time. It's hard for parents to help. He is self reliant in his life, and his brothers and sisters are not closely related. The tiger people born at this time had plenty of food and clothing, but there were also many frustrations. However, these frustrations will be resolved because he has the help of noble people, but the tiger man born at this time should still be careful to avoid the trouble and regret. The tiger people were born at 3-5 p.m. because of the hit belt Jiangxing and zema star, the tiger people born at this time should stay away from their hometown and go to barracks or other long-distance work and life. The tiger people born at this time are loyal and kind, and have no evil thoughts towards people. One thing is one thing, one thing is one thing. Two is two. From the time of no deception, because of the tiger people born at this time, they are not afraid of difficulties and dangers, and bear hardships and stand hard work, they can win the appreciation of their superiors, and then become prominent heroes. Tiger people born at this time will be injured for their meritorious deeds. This is also the reason why they hit the blood blade. But it's not enough to worry about. It can only make your future more brilliant. Born at 5-7 p.m., the tiger people are very lucky. The tiger people born at this time are smart and smart. They have the special memory ability to go through a trip. Therefore, if the tiger people born at this time are born well, they will be able to become the pillars of the country. Born at this time, the tiger man, with a world-famous literary style and a scientific name, was deeply respected and loved by others. However, the tiger people born at this time have many minor diseases and frustrations in their lives, but with the help of noble people, they often turn the bad into the good. The tiger people born at this time are arrogant and complacent. As long as they work hard to overcome them, they will be a more perfect benefactor. Born at 7-9 p.m., the tiger people have no family to rely on and have six relatives. So when I was young, life was hard. Food and clothing are scarce. The tiger man born at this time is smart and has a unique talent. He has a strong ability to deal with emergencies and has outstanding eloquence, which makes thousands of people fall in love with him. However, the tiger man born at this time is somewhat frivolous, which may be e to his wit and humor. At this time, the tiger people began to flourish in the middle of Qing Dynasty. The way of writing and martial arts can be unimpeded. If the tiger people at this time, can rigorous some life, can make greater contribution, more can be respected by others. Tiger people were born at 9-11 PM. They had many difficulties in their life and did not do things smoothly. Although they had talent, they had little help from noble people. They had to work hard on their own. They did not start their own business, but they were not easy to succeed. Tiger people born at this time could also succeed in their career when they reached middle age. However, it is easy to lose if it is not long. The tiger people born at this time are in a slightly poor physical condition, which may be caused by their failure to succeed. Tiger people born at this time should adjust their own action plan. They can't only rely on their own talent. They should know that it is the talent to mobilize others to work together with the help of other people's wisdom.

7. You are not in the right direction
I think you have a long horizontal direction
it should be changed to a long vertical column, such as a 600x700 column
in addition, adjust the displacement ratio, not only the angle column
it is suggested that we should try 600x700. No, 600x800. That's it
I hope the answer will help you!