How about working in a bank or a customer service center
The technical content of bank customer service is relatively high, and all businesses need to understand, because the customer only calls one phone number. The bank customer service should know all the financial knowledge, including operator, savings, corporate, loan, foreign exchange, financial management, bank card, credit card, fund, stock, gold business, offshore business, insurance, etc
for the development prospects, the future development of bank customer service work is also good, and the bank customer service is a grass-roots position, which is more training
extended information:
work content of bank customer service
1. Under the leadership of the competent department of the company, be fully responsible for the work content and overall work of the customer service department, and lead the staff of the Department to perform their ties
2. Make a reasonable work plan of the Department, and lead the staff to complete the work plan on time, quality and quantity
Responsible for the planning, organization, implementation and assessment of the Department's business training, as well as the guidance, inspection and assessment of the Department's staff's daily work4. Responsible for the follow-up and handling of major complaints and complaints from important businesses within the jurisdiction
5. Assist the leaders of property management company to establish good working relationship with relevant government departments such as housing management, street, city management, public security and neighborhood committee
6. Strictly economize, control the expenses of the Department and ensure no overspending Review and improve the rules and regulations and work norms of the Department in time8. Complete other tasks assigned by leaders
The salary of bank customer service is not high, but the welfare is still good. The future development prospect of bank customer service is also very good. The grassroots position is the most training person
bank customer service is highly skilled. Unlike physical departments, one department is in charge of one business. Customer service basically needs to understand all the business, because customers only call one phone number. Bank customer service needs to know all the financial knowledge, not to be an operator, such as savings, corporate banking, loan, foreign exchange, financial management, bank card, credit card, fund, stock, etc Gold business, offshore business, insurance and so on
precautions:
1. Banks are a typical service instry, so they pay more attention to professional image. During the training, banks will hire professional etiquette teachers to explain etiquette knowledge to students, including polite language, standing posture, sitting posture, walking posture training, appearance and appearance, so as to help them better change their professional image, Become a qualified banker
2. After the training, each student will be assigned to each sub branch for rotation learning. Generally speaking, for state-owned banks such as China agriculture, instry and construction, most students will start from the teller post to learn basic counter business knowledge and skills. After working in the teller post for a certain period of time, they can change positions through internal competition
Good
it's easy and not easy. It's air-conditioned all day, but it's really hard to deal with the phone calls of people who are difficult to deal with. There are also complaints. The salary is the lowest in the bank. The outsourcing staff have no bonus, no welfare and send things. Anyway, everything is different from the regular staff
if you decide to take the job and are willing to take the time to study. I don't think it's particularly difficult. Because in the actual work may encounter problems and answers, etc. will be in the training. As long as you study hard, you should be able to pass. In fact, it's not particularly difficult
customer service is a kind of customer-oriented value, which integrates and manages all elements of the customer interface in the pre-set optimal cost service portfolio< br />
Second, you need to master a lot of basic banking business, but it's only superficial, and it's not helpful for your future bank development
thirdly, the fixed salary depends on the performance of relevant banks. In short, compared with other bank employees, the gap is not small
fourthly, if there is such an opportunity, I suggest doing it. After all, it's hard to find a job, but it's only for one year. If there is no better room for improvement after one year, change jobs as soon as possible
fifthly, the main thing is to answer the phone. If it's a girl, she will often be angry and cry. Be prepared.